We recommend using a strong unique password and keeping it private at all times. Avoid using the same password across multiple services and update your password periodically. If you suspect someone else has access to your account, change your password immediately and contact support to secure the account. Where available, enable two-factor authentication for stronger protection. Two-factor authentication adds a second verification step that significantly reduces the risk of unauthorized access even if your password is compromised.
We monitor suspicious activity and may temporarily lock accounts for safety. If this occurs, follow the instructions sent by email or contact support to restore access after identity verification.
If you forget your password, use the password reset flow on the login page to receive a secure reset link via your registered email. For cases where email access is lost, our support team may require identity verification to confirm account ownership. We strive to complete recovery requests quickly while preserving security. Keep your contact details up to date to ensure recovery methods remain available. We also recommend reviewing active sessions in account settings and terminating any unrecognized sessions to protect your account.
If you need assistance, our support team is available through chat and email to guide you through the recovery process while ensuring your account remains protected.
Enable extra security options and follow recommended practices to protect your funds and data.
You can review active sessions and device history in your account panel and end any sessions that look unfamiliar. We notify account holders of significant events such as password changes, large withdrawals or login from a new device. These notifications help you detect unauthorized access early and take corrective action. If you receive an alert about activity you did not initiate, secure your account immediately and contact support. We will help investigate and apply necessary protections to restore account integrity.
We recommend enabling notifications for important events and verifying contact channels so that alerts reach you reliably. This helps ensure timely response to suspicious events and keeps your account safer.
Session management and alerts form a practical first line of defense in case of unusual activity. Use them proactively to maintain control over your account.
Our support team is available to assist with secure, verified recovery steps.
Use the 'Forgot password' link on the login page to receive a reset email. If you cannot access your email, contact support and be prepared to verify identity.
Yes. Enable available protections such as two-factor authentication and review session history regularly. These measures significantly improve account security.
Accounts may be temporarily locked for security reasons such as multiple failed login attempts or detection of suspicious activity. Contact support to complete verification and restore access.
Ensure your email and phone number are up to date in account settings and enable notifications to receive alerts about important account events.
